Returns Policy
At IpoolgoHub, customer satisfaction is important to us. We want you to feel confident when purchasing our pools and accessories. If you are not completely satisfied with your order, please review our Returns Policy below.
Return Eligibility
Items may be eligible for return if:
- The request is made within the approved return period after delivery
- The product is unused, undamaged, and in original condition
- All original packaging, accessories, manuals, and components are included
- The item has not been installed, altered, or misused
Products that show signs of use, damage, or improper handling may not qualify for a return.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Used or installed products
- Customized or special-order items
- Clearance or final sale products
- Damaged items caused by misuse or improper storage
Return Request Process
To request a return:
- Contact our customer support team through the contact page on IpoolgoHub
- Provide your order number and reason for the return
- Include photos if the item arrived damaged or defective
Once approved, return instructions will be provided.
Return Shipping
Customers may be responsible for return shipping costs unless:
- The wrong item was shipped
- The item arrived damaged
- The product has a verified manufacturing defect
We recommend using a tracked shipping service for all returns.
Damaged or Defective Products
If your order arrives damaged or defective, please contact us as soon as possible after delivery with clear photos of:
- The product
- Packaging
- Shipping label
We will review the issue and work toward a suitable resolution, including replacement or refund when appropriate.
Inspection and Approval
Returned items are inspected once received at our warehouse. After inspection, customers will be notified regarding:
- Approval of the return
- Refund eligibility
- Replacement options if applicable